Privacy Policy

We collect information you provide directly when you interact with us, including:

• Contact details — name, phone number, and WhatsApp identifier
• Pickup and drop-off addresses and delivery instructions
• Order details — item description, declared value, and delivery preferences
• Payment confirmation data from our payment processor (we do not store full card details)
• Rider application details — identification documents, vehicle information, and verification photos, for users applying to ride

We also automatically collect limited technical data when you use our website, such as device type, browser, and general location, to keep the site secure and working correctly.

We use the information we collect to:

• Match your booking with a nearby verified rider and calculate delivery pricing
• Send booking confirmations, rider updates, and delivery status notifications via WhatsApp
• Process payments securely through our payment processor
• Verify rider applicants before granting platform access
• Respond to support requests and resolve delivery issues
• Improve our AI booking assistant, pricing accuracy, and overall service quality
• Meet legal, tax, and regulatory obligations in Nigeria

Because bookings are made through WhatsApp, messages you send to our assistant are processed to extract booking details such as pickup and drop-off points, item type, and preferred timing. This processing may involve trusted third-party messaging infrastructure providers who help us deliver notifications reliably. We only use this data to fulfil and support your delivery.

We share your information only where necessary to provide the service:

• With the dispatch rider assigned to your delivery, so they can locate and contact you
• With our payment processor, to complete transactions securely
• With our messaging and mapping infrastructure providers, to deliver notifications and calculate routes
• With regulators or law enforcement, where required by Nigerian law

We do not sell your personal data to third parties for marketing purposes.

We retain booking and payment records for as long as necessary to provide our services, resolve disputes, and meet legal and tax obligations. Rider verification documents are retained for the duration of a rider's active status on the platform and for a reasonable period afterward, as required by law.

We use reasonable technical and organizational measures to protect your data, including secure transmission of payment information and restricted internal access to personal data. No system is completely secure, and we encourage you to keep your own devices and WhatsApp account protected.

You may request to:

• Access the personal data we hold about you
• Correct inaccurate or outdated information
• Request deletion of your data, subject to our legal and record-keeping obligations
• Withdraw consent to non-essential communications

To exercise any of these rights, contact us using the details below.

HireUS services are intended for users who are at least 18 years old or capable of entering into a binding contract under Nigerian law. We do not knowingly collect personal data from children.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last updated" date.

For privacy questions or requests, reach us on WhatsApp or by email at info@hireuslogistics.ng.